By goal
Improve Retention
When customers leave too soon.
What this is
Use ORsFlow when churn or one-off purchases limit growth. It looks at why customers leave and which move would keep them.
Why it matters
Starting from the outcome you want, not from a feature list, keeps every step tied to something you can measure.
How to use it
- State the retention outcome, for example a lower monthly churn.
- Tell it the reasons customers give for leaving, if you know them.
- Use the churn diagnosis, retention plan, retention experiment, renewal plan and feedback structure it produces, then report the result after the review window.
What you should expect
ORsFlow names the constraint behind the goal, chooses one move and produces the work for it. ORsFlow does not promise a specific business outcome. Results depend on execution, evidence, market conditions and the reality of the business.
Common questions
Does it contact my customers?
No. It prepares the work. You decide whether and how to contact customers.